This policy explains how Ashcroft may handle information submitted through this website. The site is designed for industrial buyers, engineers, maintenance teams and distributors who request process instrumentation product information, calibration support, service planning or application review.
Forms may collect your name, company, email, phone, country, application details and message. You may also include technical information such as instrument range, process media, accuracy requirement, output protocol, approval region, asset tag, calibration interval or service history. Please avoid sending confidential plant data that is not needed for the initial review.
Submitted information may be used to respond to inquiries, route requests to appropriate sales or service contacts, prepare quotations, clarify calibration needs, support distributor communication and improve website resources. Technical details help avoid generic recommendations by allowing Ashcroft to consider pressure, flow, level, temperature, sensor or gas monitoring conditions before replying.
Information may be shared with authorized employees, service providers, distributors or regional representatives when needed to respond to your request. Records may be retained for business, quality and compliance purposes, especially where calibration or service history is part of the conversation. Retention periods may vary by region, contract and applicable law.
The website may use cookies, server logs or analytics tools to understand page performance, search behavior and inquiry pathways. These tools help improve product navigation, service pages and resources. You can adjust browser settings to limit cookies, although some site features may work less effectively.
You may request correction, deletion or restriction of personal information where applicable law gives you that right. You may also ask that a sales or service conversation be closed. Some records may need to be retained when they are connected to a transaction, legal obligation, quality record or calibration service history.